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Case Study - High Volume
Professional Services Firm:
This firm is a high volume firm with 60 staff
in 11 offices across several states. The firm prides
itself on its volume processes, efficiencies and bottom
line orientation.
Results:
Since the firm hired Secure Record Services in 2003,
they have dramatically restructured their health information
departments and service personnel.
- Over
3,000 clients handled by Secure Record Services
- Over
15,000 medical records and bills handled
- 12
positions re-assigned or eliminated
Quotes:
The firm is extremely happy with their decision to
outsource their activity to Secure Record Services.
They say:
- “SRS
allows us to handle more business with less people."
- “We
can’t figure out how you get the records so
fast.”
- “Our
firm runs better using SRS.”
- “This
allows our people to focus on more critical work.”
- “The
on-line tools and systems are easy to use.”
- “Your
staff is always available and helpful.”
- "All
well managed firms will adopt the SRS approach."
- "SRS
packages are complete. Everything is together and
summarized."
- "The
quality, organization, and presentation of what
SRS provides is excellent."
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