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Case Study - High Volume
Professional Services Firm:
This firm is a high volume firm with 60 staff in 11 offices across several states. The firm prides itself on its volume processes, efficiencies and bottom line orientation.

Results:
Since the firm hired Secure Record Services in 2003, they have dramatically restructured their health information departments and service personnel.

  • Over 3,000 clients handled by Secure Record Services
  • Over 15,000 medical records and bills handled
  • 12 positions re-assigned or eliminated

Quotes:
The firm is extremely happy with their decision to outsource their activity to Secure Record Services. They say:

  • “SRS allows us to handle more business with less people."
  • “We can’t figure out how you get the records so fast.”
  • “Our firm runs better using SRS.”
  • “This allows our people to focus on more critical work.”
  • “The on-line tools and systems are easy to use.”
  • “Your staff is always available and helpful.”
  • "All well managed firms will adopt the SRS approach."
  • "SRS packages are complete. Everything is together and summarized."
  • "The quality, organization, and presentation of what SRS provides is excellent."

 

 
 
 
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